Billing and Insurance

Our goal is to offer quality orthopaedic care available to each patient. Therefore, we work with over 140 health plans, including Aetna, AvMed, Blue Cross Blue Shield of Florida, CIGNA, Humana, Medicare, United, and most workers' compensation insurance programs. If you are enrolled in a managed care plan, we will make every effort to work with you and your primary care/referring physician in order to satisfy the requirements of the plan.

To learn more about our policies regarding your insurance, or if you have any questions about participation in your specific plan, we encourage you to contact the appropriate Appointment Scheduler (for hours of operations refer to the Office Location listing) as below:

  • Baptist South
    904.880.1260

  • Beaches
    904.241.1204

  • Orange Park / Clay County
    904.276.5776

  • Point Meadows
    904.241.1204

  • Riverside
    904.388.1400

  • San Marco
    904.346.3465

  • University
    904.739.3319

Private Insurance Department

The Private Insurance Department handles the billing for commercial carriers, i.e. Aetna, Blue Cross Blue Shield, Cigna, United HealthCare, etc. Each Patient Accounts Representative is responsible for a portion of the alphabet. If you have a question regarding your insurance claim, please contact the appropriate representative as listed below:

  • A-C
    904.858.6420

  • D-H
    904.391.6843

  • I-M
    904.858.7184

  • Mc-Sm
    904.858.6433

  • Sn-Wh
    904.858.6422

  • Wi-Z
    904.858.7184

Medicare

  • A-Z
    904.391.6808

Workers' Compensation

Our Patient Accounts Representatives take care of the billing of patients who have experienced an on-the-job injury. Because these bills are paid by either the Employer or a Workers' Compensation Insurer, Workers' Compensation Patient Account Representatives communicate directly with those parties.

Patient Collections (including JOI Rehabilitation)

The Patient Collections Department is responsible for collecting monies due from the patient or the responsible party after the insurance company has paid their portion of a medical claim. These balances are often the result of an unpaid insurance co-pay, a deductible that has not been met, or self-pay patients with no medical insurance coverage. Each Patient Accounts Representative for Patient Collections handles a portion of the alphabet. Your prompt payment allows us to spend less time in billing and collections and more time on the core of our business - your medical care.

To discuss payment arrangements, please contact:

  • A-B
    904.858.7185

  • C-F
    904.858.6487

  • G-L
    904.858.7189

  • M-R
    904.391.6939

  • S-Z
    904.391.6831